THE ROLE

Southport Sharks is seeking a confident and experienced Gaming Team Leader to support our Gaming Floor Manager and guide our frontline team. You’ll be the go-to leader on the floor ensuring smooth operations, motivating the team, and creating an exceptional experience for every guest, all while maintaining the highest standards of compliance and responsible service.

THE RESPONSIBILTIES

• Lead the floor by providing daily direction, coaching and on-the-job mentoring to the gaming team.

• Keep operations running seamlessly, assist the manager with shift coverage, opening/closing duties, cash handling, payouts and machine troubleshooting while ensuring consistent service standards.

• Champion customer experience by engaging with guests, assisting with loyalty programs, jackpots and promotions, and resolving complaints with professionalism.

• Drive compliance with all Queensland Liquor and Gaming regulations, AML/CTF obligations, RSA and RSG requirements, plus internal Club policies.

• Maintain a safe environment through regular floor checks, adherence to RAMP, WH&S and evacuation procedures, and smoking legislation.

• Assist with training new team members and keeping current staff informed about promotions, procedures and compliance updates.

• Foster team development by delivering continuous feedback, supporting performance goals and recognising achievements.

• Collaborate with management to escalate incidents, complete shift reports and contribute to a positive workplace culture.

SKILLS & EXPERIENCE

• Proven leadership experience in gaming, hospitality or a high-volume customer service environment.

• In-depth knowledge of gaming operations, including Keno, jackpots, payouts, cashiering and loyalty programs.

• Current RSA and RSG certifications and a valid National Police Check.

• Strong understanding of Queensland Liquor and Gaming legislation and AML/CTF obligations.

• Outstanding customer service, conflict resolution and communication skills.

• Ability to stay calm, multitask and prioritise in a fast-paced, peak-period setting.

• Competence in food and beverage service and willingness to assist patrons as needed.

• High attention to detail and a proactive, hands-on approach to problem-solving.

• Flexibility to work a rotating roster including evenings, weekends and public holidays.

• (Desirable) Experience as a Customer Liaison Officer and familiarity with self-exclusion processes and responsible gambling initiatives.

APPLY NOW!!

No recruitment agencies, please.