Prefer working nights and ready to take the next step in your hotel career?

Join the Front Office team at Mantra at Sharks, our 120 room hotel in Southport. We’re looking for a Guest Service Agent who enjoys overnight work, takes ownership of their shift and wants to build the skills to step into a Duty Manager or Night Manager role over time.

You’ll be the friendly face welcoming late arrivals, helping guests with overnight requests and making sure the morning team has a clear handover. If you enjoy the independence of a night shift and the variety that comes with it, we’d love to hear from you.

What you’ll do

• Welcome guests, handle late check ins and assist with early departures.
• Respond to guest requests and resolve issues calmly, escalating when needed.
• Complete night audit, daily reconciliations and overnight reporting.
• Follow hotel safety and security procedures and keep clear records of any incidents.
• Give the morning team a thorough handover so they can pick up where you left off.

What you’ll bring

• Experience in hotel reception, front office or a similar guest service role.
• A genuine preference for overnight shifts and availability to work weekends and public holidays as rostered.
• Friendly and engaging individual who prioritises customer service.  
• Sound judgement, attention to detail and the confidence to work independently.
• Experience with Opera Cloud or another hotel property management system is an advantage.
• An interest in learning how to run a shift and take on more responsibility.

Ready to grow into hotel leadership?

This role gives you hands on experience in the areas that matter on a management shift, from night audit and guest issue resolution to incident response and shift handovers.

Benefits?

• Free health club membership
• Free parking
• Discounted food, beverage and hotel accommodation (subject to meeting minimum employment requirements) 
• Opportunity to grow more broadly in the Hotel and across the Club